Return & Exchange
45-Day Return & Exchange Policy
To keep you comfortable and confident shopping at ADISING, we offer a simple 45-day return and exchange policy. If you are dissatisfied with your purchase for any reason, you may return or exchange the unused item in its original condition as long as you contact us within 45 days of payment.
Return & Exchange Conditions
1. To request return information, please contact us at firstname.lastname@example.org within 14 days after you receive the parcel. Your return must be postmarked within 45 days of the date you received the item.
2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
4. Gifts redeemed are non-returnable and cannot be exchanged for cash.
5. All the cost caused by the returning shall be borne by the buyer.
6. The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
7. If buyer can't receive the ordered parcel after 3 months, buyer can contact seller for solution.
Note: Please do not send your return to the address on your package. That is NOT the correct return address and will affect the processing of your return.
Some situations when only partial refunds are granted (if applicable)
1. The item is not in the original condition, damaged or missing parts that were not caused by seller.
2. The item were returned more than 14 days after receipt.
Some situations when seller can't refund(if applicable):
1. Returns without the original packaging and documentation will be rejected.
2. The packing box are opened/damaged will not be accepted for return.
3. The parcel lost in the returned shipping, and the seller never receive the returned parcel.
Refunds (if applicable)
1. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, Please check your bank account firstly.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
1. We only replace items if they are defective or damaged.
2. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to ask for the detail.
1. To return your product, you should mail your product to the address provided by the customer service team.
2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for the risk of returned item.
4. Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Room 301, No.82 Chengxinwujie
Futian Street,Yiwu City
Zhejiang, China 322001
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to mylovetrue, the consumer does not have to bear the shipping cost.
Please Note: Return or Exchange shipping fee are born by customer and we will reimburse customer $10 as the return shipping fee under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving.
Self Service Return & Exchange Instructions
Step 1: Initiate your return
Contact our after-service person to get the authorization.
Step 2: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 3: Wait for return succefully confirmation emailWe will send you an confirmation email when we received the goods, and will proceed it within 3 business days.